Our aim is to dispatch all orders within 3 working days after you have ordered. Occasionally there may be a delay of up to a week to receive your order. We will send you a notification email when your order has been dispatched.
While we always try our best to dispatch every order following the above guidelines, during extremely busy periods there may be a delay of up to a week - please bear with us at the current time.
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched. In your dispatch confirmation email, we will include any relevant tracking numbers, allowing you to track your parcel with FedEx.
All deliveries are tracked. Please include a phone number AND email address for the recipient or yourself to receive delivery updates. If you do not we cannot accept responsibility for late deliveries, as giving our courier a way to reach you is vital for a successful delivery.
If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the special instructions section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.
If you have any queries regarding your delivery please email us at email@example.com.
We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.
If your package arrives damaged, please contact us as soon as possible by email at firstname.lastname@example.org. We will then advise you on the best course of action. In most cases, we will ask you to send us a photograph and a description of the damage. Please do not return a damaged order to us without contacting us first.